Call-on-Doc Notifies Patients of 2025 Data Breach
Call-on-Doc has issued data breach notification letters following a security incident discovered in 2026 that exposed extensive personal health information from late 2025. This notification informs individuals about the compromise of their sensitive data, which could lead to various forms of fraud and identity theft, and outlines the immediate steps they should consider taking to protect themselves.
This breach is real, not a scam. Call-on-Doc officially reported it to the Texas Attorney General on September 21, 2026.
Reviewed by David S. Harris, Esq., data breach and class action attorney (Florida Bar No. 0112739). Free consultation: 786-306-7278
Received a Call-on-Doc notification letter? Find out in minutes if you qualify for compensation.
Free case review- State
- Texas
- Breach date
- December 22, 2025
- Reported
- September 21, 2026
What may have been exposed
- Full Name
- Date of Birth
- Social Security Number
- Medical Record Number
- Health Insurance ID Number
- Diagnosis and Treatment Information
- Prescription Information
- Provider and Treatment Dates
- Billing and Financial Information
Call-on-Doc, a prominent telehealth and online medical consultation platform, recently began notifying individuals that their sensitive personal and medical data was exposed during a security incident. The breach, which occurred on or about December 22, 2025, was reported to the Texas Attorney General on September 21, 2026. While the exact nature of the breach is unspecified, it involved unauthorized access to systems containing patient records.
The compromised data includes a comprehensive range of sensitive information: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information. This combination of identifying and health-related data puts affected individuals at heightened risk for medical identity theft and financial fraud.
Upon receiving a data breach notification letter from Call-on-Doc, it's crucial to understand its legal significance. This letter serves as formal confirmation that your protected information was involved in a security failure. It is important to carefully review the letter for specific details about your exposed data and any recommended actions from Call-on-Doc, such as credit monitoring services.
Given the nature of the exposed data, proactive steps are necessary. Consider placing a fraud alert or security freeze on your credit reports with Equifax, Experian, and TransUnion. Regularly review your Explanation of Benefits (EOB) statements from your health insurer for any unauthorized medical procedures or claims. Additionally, closely monitor your financial statements and credit reports for suspicious activity. If you identify any discrepancies, report them immediately to the relevant financial institution or law enforcement.
Companies like Call-on-Doc, which handle vast amounts of sensitive patient data, are legally obligated under federal and state laws, including HIPAA and the Texas Medical Records Privacy Act, to implement robust security measures. The occurrence of a data breach suggests a potential failure to adequately safeguard this information. Your notification letter may establish your eligibility to seek accountability and potential compensation for the risks and harms you face due to this incident.
Understanding the specifics of your legal rights after a data breach can be complex. If you received a notification letter from Call-on-Doc and wish to understand what it means for your legal standing and options, we offer a free, no-obligation case review. We can help clarify your situation and discuss any potential legal avenues available to you.
What to do if you were affected
Based on the categories of information reported in this filing, these steps can help limit the risk of identity theft and fraud.
Freeze your credit
Place a free credit freeze with Equifax, Experian, and TransUnion. A freeze blocks new accounts from being opened in your name and can be lifted anytime.
Watch your financial accounts
Review bank and card statements for unfamiliar activity and turn on transaction alerts. Report anything you don't recognize to your bank right away.
Check for medical identity theft
Review the Explanation of Benefits statements from your health insurer for services or claims you never received, which can signal misuse of your medical identity.
Stay alert to targeted scams
Be cautious of calls, texts, or emails that reference this breach. Legitimate organizations won't ask you to confirm sensitive details through an unsolicited message.
Keep your notification letter
Save the notice you received. It documents that your information was involved and is often needed to enroll in any credit monitoring offered or to join a related legal claim.
Your legal options after the Call-on-Doc data breach
- Can I sue Call-on-Doc over the data breach?
- It depends on what was exposed, the law in Texas and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.
- Do I need a Call-on-Doc data breach lawyer or attorney?
- A data breach attorney can explain whether the law in your state gives you a claim and what proof you'd need. Reviews here are free, and these cases are normally taken on contingency.
- Is there a Call-on-Doc data breach class action lawsuit?
- Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-on-Doc. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.
- How many people were affected by the Call-on-Doc data breach, and what was exposed?
- The filing does not give a count of affected people and lists the following information as involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, Billing and Financial Information. Your own letter is the best guide to what was exposed about you, since notices are usually tailored to each person.
- Where can I see the official Call-on-Doc breach notice?
- Call-on-Doc's report is published by the Texas Attorney General: https://oag.my.site.com/datasecuritybreachreport/apex/DataSecurityReportsPage#BR-0005352 Compare it with the letter you received to confirm the dates and details match.
- How much could a Call-on-Doc data breach settlement or claim be worth?
- There is no set amount, and no Call-on-Doc settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.
- Is the Call-on-Doc data breach letter legit or a scam?
- A notice from Call-on-Doc in the mail matches the breach Call-on-Doc reported to the Texas Attorney General on September 21, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-on-Doc through a phone number or website you find yourself.
- What should I do after getting the Call-on-Doc data breach notice?
- Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.
- Did Call-on-Doc offer free credit monitoring?
- Any free monitoring Call-on-Doc is offering will be described in the notice you received, along with an activation code and a sign-up deadline. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Enrolling does not give up your right to bring a claim.
Source: Texas Attorney General filing
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